Susan Bahrami,; Mohammad Yarmohammadian; Masood Ferdosi; Rezvan Ojaghi; Fahimeh Sadat Ezadi Varaki; Marzieh Golkar
Volume 9, Issue 4 , September and October 2012, , Pages 558-566
Abstract
Introduction: Human skills, knowledge and efficiency are important factors in the success oforganizations and community health centers which have a critical role in total qualitymanagement (TQM) as a management system. Knowledge is necessary as a source for theorganizations survival. On the other hand, ...
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Introduction: Human skills, knowledge and efficiency are important factors in the success oforganizations and community health centers which have a critical role in total qualitymanagement (TQM) as a management system. Knowledge is necessary as a source for theorganizations survival. On the other hand, in order for implementation of knowledgemanagement, there is a need for a relatively long period, providing intellectual and culturalcontexts, educational skills and knowledge and technological centers. This study aimed todetermine the relationship between TQM and knowledge management from the perspective offaculty members of Isfahan University of Medical Sciences, Iran.Methods: This was a descriptive-correlational study. The study subjects included the total offaculty members of University of Isfahan (491 people) and Isfahan University of MedicalSciences (594) during academic years 2009-2010 who were selected through proportionatestratified random sampling (300). Data collection tools included a Baldrige questionnaire basedon the TQM model and knowledge management components based on Pastor standardquestionnaire. The content and face validity of questionnaires were confirmed and reliabilitythrough Cronbach's alpha coefficient were obtained as 0.87 and 0.91, respectively.Results: Mean of all the TQM criteria were higher than average in University of Isfahan exceptleadership, strategic planning and human resource management. It was the same in IsfahanUniversity of Medical Sciences except criteria like focusing on customer, information analysis,strategic planning and process management. All the components of knowledge management weremore than average level in Isfahan University of Medical Sciences, and except refining theknowledge in University of Isfahan. Correlation coefficient between scores of TQM and knowledgemanagement components was significant (P ≤ 0.05). In addition, multiple regression showed thatthe correlation between TQM and knowledge management was statistically significant.Conclusion: TQM criteria can be effective in line with appropriate functioning of knowledgemanagement and its impact on organizational performance can also increase the efficiency of theorganization
